Refund policy

Return & Refund Policy

Right of Withdrawal (EU)
As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at contact@pbcards.eu within the 14-day period. The withdrawal deadline expires 14 days after the day you (or a third party designated by you) receive the last item of your order.

Return Conditions
Trading card products are collectible items whose value depends on their sealed condition. To be eligible for a full refund, items must be returned unopened, with all seals and shrink wrap intact, and in the same condition as received. You may inspect the outer packaging as you would in a physical store, but if the product is opened, unsealed, or its condition is diminished, we are entitled to reduce your refund by the loss in value — for opened sealed products (booster boxes, packs, decks), this reduction may be up to 100% of the product's value, as opened trading card products cannot be resold.

How to Return
Contact us at contact@pbcards.eu before sending anything back. We'll confirm the return and send you a return shipping label with instructions. Items sent back without prior contact may not be accepted.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 14 days of us receiving the returned items. Refunds include the original standard shipping cost; if you chose a more expensive delivery option, we refund up to the cost of standard delivery. Please note it can take additional time for your bank or card provider to post the refund.

Cancellations
You may cancel your order free of charge at any time before it has been shipped. Contact us at contact@pbcards.eu as soon as possible.

Pre-Orders
Pre-orders may be cancelled for a full refund at any time before the product ships. Release dates are set by manufacturers and may change; delays do not entitle a reduction in price, but you may cancel if you no longer wish to wait.

Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at contact@pbcards.eu within a reasonable time with photos of the product and packaging, and we will send a replacement or issue a full refund, including shipping costs. Nothing in this policy limits your statutory rights under Danish and EU consumer law, including the 2-year legal guarantee.

Contact
PBCards · contact@pbcards.eu